Shipping policy
📦 Shipping Policy
Order Processing
- Orders are processed within 3–5 business days, excluding weekends and holidays, after payment is confirmed.
- Once your order is shipped, you will receive a confirmation email with tracking information.
Shipping Methods & Delivery Time
We ship from our Hong Kong and Mainland China warehouses using trusted international carriers, such as DHL, UPS, FedEx, SF Express, etc. Estimated delivery times:
- Standard International Shipping: 7–20 business days
- Express International Shipping: 3–7 business days
- ⚠️ Delivery times are estimates and may vary due to customs clearance, local carrier delays, or peak seasons.
Shipping Costs
- Shipping fees are calculated at checkout based on destination and shipping method.
- Free shipping may be offered during promotions or for orders above a certain amount, if applicable.
Customs, Duties & Taxes
- All international shipments may be subject to import duties, taxes, and customs fees imposed by the destination country.
- These charges are the responsibility of the customer and are not included in the product price or shipping fee.
- We are not responsible for delays caused by customs.
- Tracking Your Order
- A tracking number will be provided once the package has been shipped.
- Tracking information may take up to 48 hours to update on the carrier’s system.
Lost, Damaged, or Stolen Packages
- We are not liable for packages lost or stolen after delivery is confirmed by the carrier.
- If your order arrives damaged, please contact us within 7 days of delivery with photos of the product and packaging. We will assist in resolving the issue.
Contact Us
If you have any questions about shipping, please reach out to us:
Warranty Policy
Warranty Coverage
- All WhisPrompt products come with a 12-month limited warranty starting from the date of delivery.
- This warranty covers manufacturing defects in materials or workmanship under normal use.
- During the warranty period, we will repair or replace defective products at no cost to the customer.
- What Is Covered
- Hardware defects caused by faulty materials or poor workmanship.
- Malfunctions under normal, intended use.
- Defective parts/components supplied by WhisPrompt.
What Is Not Covered
- Damage caused by misuse, abuse, accidents, modifications, or unauthorized repairs.
- Cosmetic damage, such as scratches, dents, wear and tear, that does not affect functionality.
- Damage caused by external factors such as fire, water, power surges, or natural disasters.
- Loss or theft of the product.
- Consumables or accessories, such as cables, packaging, and promotional items.
Warranty Process
- Contact us at 📧 contact@whisprompt.ai with your order number, product serial number, and a detailed description of the issue.
- Provide photos or videos showing the defect.
- Once verified, we will provide instructions for returning the defective product or sending it to a service center.
- A replacement or repaired unit will be shipped after inspection.
Shipping Costs
- For valid warranty claims within the first 30 days, WhisPrompt will cover return shipping and replacement shipping.
- After 30 days, the customer is responsible for shipping the product back to us. We will cover the cost of shipping the repaired/replacement product back to the customer.
- Customs duties/taxes on return shipments are the responsibility of the customer.
- Warranty Exclusions
- This limited warranty is non-transferable and applies only to the original purchaser.
- Proof of purchase, such as an order number or receipt, is required.
Extended Warranty (Optional)
We may offer extended warranty coverage through promotions or add-on plans. Please refer to your order confirmation or contact us for details.
Limitation of Liability
To the maximum extent permitted by law, WhisPrompt shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.
Contact Us
For warranty claims or questions, please email: